At clubmy14, protecting the personal data of our Malaysian players is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect, how we use it, who we share it with, and what rights you hold over your own data.
Last Updated: 1 January 2026 | Version 3.2Every piece of data exchanged between your device and the clubmy14 platform is protected by 256-bit SSL/TLS encryption. No personal data is transmitted in plain text — ever.
clubmy14 does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely for the purposes described in this policy and to deliver our Services to you.
You have the right to access, correct, and request deletion of your personal data. Marketing communications are opt-in and can be unsubscribed at any time through your account settings or by contacting support.
clubmy14 does not store raw payment card numbers or full banking credentials. Payment processing for Touch 'n Go eWallet, Boost, GrabPay, FPX, DuitNow, and bank transfers is handled securely by licensed payment processors.
We only process your personal data where we have a lawful basis to do so — including contract performance, compliance with legal obligations, and where you have provided informed consent to specific processing activities.
We do not hold personal data indefinitely. Account data is retained for the duration of your relationship with clubmy14 plus any mandatory regulatory retention period. Inactive account data is subject to scheduled deletion review.
This Privacy Policy ("Policy") is issued by clubmy14 ("we", "us", "our") and governs the collection, processing, storage, and disclosure of personal data in connection with your use of the clubmy14 website at https://clubmy14.cam and all associated Services ("the Platform").
clubmy14 is committed to protecting the privacy of all users, with particular attention to the rights and expectations of our Malaysian player base. We operate in accordance with applicable data protection legislation and industry best practices for the responsible handling of personal information in the online gaming sector.
By registering an account on clubmy14 or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing activities described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.
Your Privacy Matters: We collect only what we need, use it only for stated purposes, and hold it only for as long as necessary. We do not sell your personal data to third parties.
The following terms carry specific meanings throughout this Policy:
| Term | Definition |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, email address, phone number, identification document details, IP address, device identifiers, and financial transaction data. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, alteration, retrieval, use, disclosure, transmission, erasure, or destruction. |
| "Data Controller" | clubmy14 — the entity that determines the purposes and means of processing your personal data. |
| "Data Processor" | A third party that processes personal data on behalf of clubmy14, under a contractual obligation and in accordance with our instructions. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for one or more stated purposes. |
| "User" / "You" | Any individual who accesses, registers on, or uses the clubmy14 Platform, including both registered account holders and anonymous site visitors. |
| "KYC Data" | Know Your Customer documentation — identity verification documents, proof of address, and related materials provided for compliance and anti-money laundering purposes. |
clubmy14 collects personal data in a number of categories depending on the nature of your interaction with the Platform. We collect only the minimum data necessary for the stated purpose.
Personal data is collected through the following channels:
We process your personal data for the following specific and documented purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your clubmy14 account, including authentication and security. |
| Service Delivery | Processing deposits and withdrawals, crediting winnings, operating games and betting markets, and delivering VIP programme benefits. |
| Identity Verification | Confirming your age (21+), identity, and eligibility in accordance with our KYC obligations. |
| Fraud Prevention & AML | Detecting and preventing fraudulent activity, money laundering, terrorist financing, and other prohibited conduct. |
| Regulatory Compliance | Meeting legal obligations including record-keeping, suspicious transaction reporting, and responding to lawful authority requests. |
| Customer Support | Resolving queries, investigating disputes, and managing responsible gambling tool requests. |
| Platform Improvement | Analysing usage patterns to improve site performance, game selection, and user experience. |
| Marketing Communications | Sending promotional emails, bonus notifications, and VIP programme updates — only where you have opted in. You may withdraw consent at any time. |
clubmy14 processes personal data only where a valid lawful basis exists. The applicable basis varies by processing activity:
clubmy14 does not sell, rent, or trade personal data. We may share your personal data with third parties only in the following limited circumstances:
We engage third-party Data Processors to support our operations under contractual obligations that require them to process personal data solely on our instructions and in accordance with this Policy. These include payment gateway operators (processing your FPX, DuitNow, Touch 'n Go eWallet, and Boost transactions), KYC verification providers, fraud screening services, IT infrastructure providers, and customer communication platforms.
We will disclose personal data to competent governmental, regulatory, or law enforcement authorities where required to do so by law, court order, or where we believe in good faith that such disclosure is necessary to protect the rights, safety, or property of clubmy14, our users, or the public.
In the event of a merger, acquisition, or sale of all or a substantial portion of clubmy14's assets, personal data held by us may be transferred to the acquiring entity. Users will be notified of any material change in data controller identity with reasonable advance notice.
We do not share your data with advertising networks, data brokers, social media platforms, or any third party for commercial profiling or marketing purposes without your explicit consent.
The clubmy14 platform serves primarily Malaysian users, and the majority of our data processing infrastructure is operated within or accessible from the Asia-Pacific region. Certain technical service providers — including cloud infrastructure operators and specialised KYC verification platforms — may process personal data in jurisdictions outside Malaysia.
Where personal data is transferred to a jurisdiction that does not provide a comparable level of data protection, clubmy14 takes appropriate safeguards to ensure that the transfer is lawful, including implementing contractual clauses that require the recipient to protect the data to a standard equivalent to the protections described in this Policy.
We retain personal data for the period necessary to fulfil the purposes outlined in this Policy, subject to any longer retention periods required by applicable law or regulation. General retention guidelines are as follows:
| Data Category | Retention Period |
|---|---|
| Account & Registration Data | Duration of active account plus 5 years following account closure, or as required by applicable law. |
| KYC & Identity Documents | Duration of account plus minimum 5 years following account closure for AML compliance purposes. |
| Financial Transaction Records | Minimum 7 years from the date of transaction, in accordance with financial record-keeping requirements. |
| Gaming Session Logs | 3 years from session date, or longer if subject to an active dispute or regulatory inquiry. |
| Support & Communication Records | 3 years from the date of last interaction, or until dispute resolution is complete. |
| Marketing Consent Records | Until consent is withdrawn, plus 12 months thereafter as evidence of lawful processing history. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
clubmy14 implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised account access.
The clubmy14 Platform uses cookies and similar technologies to support essential functionality, improve user experience, and — where you have consented — to analyse usage patterns. The following categories of cookies are used:
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Session management, security tokens, login state, language preference. Essential for the Platform to function. | No — these are always active |
| Functional | Remembering your display preferences, game history shortcuts, and personalised settings. | No — enabled by default |
| Analytics | Aggregated data on page visits, navigation flows, and feature usage to improve the platform. Data is anonymised. | Yes — opt-in consent |
| Marketing | Tracking promotional campaign effectiveness for internal marketing reporting only. clubmy14 does not use advertising network cookies. | Yes — opt-in consent |
You may manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may impair the functionality of certain Platform features. Consent for analytics and marketing cookies can be withdrawn at any time by adjusting your browser cookie settings or contacting our support team.
Subject to applicable law and any overriding legitimate interests or legal obligations, you hold the following rights with respect to your personal data held by clubmy14. To exercise any of these rights, please contact us via the details in Section 15.
You have the right to request a copy of the personal data we hold about you and information on how it is being processed.
You may request correction of inaccurate or incomplete personal data. Account profile details can be updated directly via your account settings.
You may request deletion of personal data where processing is no longer necessary, subject to our legal retention obligations under AML and gaming regulations.
You may request that we restrict processing of your personal data in certain circumstances, such as while a rectification request is under review.
Where processing is based on consent or contract, you have the right to receive your personal data in a structured, machine-readable format.
You may object to processing based on legitimate interests, including profiling. You may also withdraw consent for marketing communications at any time.
We will respond to verified data subject requests within 30 calendar days. Where a request is complex or voluminous, we may extend this period by a further 60 days and will notify you of the extension within the initial 30-day window.
The clubmy14 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. Age verification is conducted as part of the account registration and KYC process.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on the Platform, please contact us immediately at [email protected] (plain text — not a clickable link).
Age Restriction Notice: clubmy14 is for players aged 21 and above only. Underage gambling is illegal and harmful. We take our obligations in this area seriously and support responsible parental controls and online safety tools.
clubmy14 reserves the right to amend this Privacy Policy at any time to reflect changes in law, regulatory requirements, our Services, or our data processing practices. Material changes will be communicated to registered users via email or in-platform notification at least 14 days prior to taking effect.
The version number and effective date displayed at the top of this page identify the current version. We recommend reviewing this Policy periodically to stay informed of how we handle your personal data. Your continued use of the Platform following any amendment constitutes acceptance of the revised Policy.
For any privacy-related queries, data subject access requests, complaints, or concerns regarding the handling of your personal data, please contact our team using the details below. All privacy correspondence is treated as confidential and is handled by our compliance team.
We encourage you to contact us in the first instance to resolve any privacy concerns directly. If you remain dissatisfied with our response after following our internal complaints procedure, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Note on Email Communication: The email address above is provided as plain text only and is not a clickable hyperlink. Please copy the address manually into your email client. This approach is intentional and consistent with our security-first design principles.
Now that you understand how we protect your personal data, explore everything clubmy14 has to offer — secure gaming, competitive odds, and a VIP programme built for Malaysian players.
For players aged 21 and above only. | Terms & Conditions | Responsible Gambling